At LuminaMind.art, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.
We offer full refunds for Subscription plan and Pay As You Go (Credit Pack) purchases under the following conditions:
Request must be made within 3 days of purchase
Usage must be limited to 30 credits or fewer
Processing fees will be deducted from the refund amount
We understand that users may sometimes forget to cancel their subscription before automatic renewal. For such cases, we offer full refunds under the following conditions:
The subscription was automatically renewed
No credits were used during the renewed billing period
Refund request must be made within 3 days of the automatic renewal
Processing fees will be deducted from the refund amount
The subscription will be immediately cancelled upon refund processing
If you have accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following accommodation:
We will convert your annual plan to a monthly plan
One month of subscription fee plus processing fees will be deducted
The remaining balance will be refunded to your original payment method
The following items are not eligible for refunds under any circumstances:
Subscription time that has already passed
Processing fees
Initial subscriptions or credit pack purchases beyond the 3-day window
Initial subscriptions or credit pack purchases with more than 30 credits used
Subscription renewals where credits were used during the billing period
Subscription renewal refund requests made beyond 3 days of renewal
To request a refund for eligible items, please contact our support team with the following information:
Your account email
Order number or transaction ID
Reason for the refund request
Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.
We reserve the right to update our Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected].
By using our services, you acknowledge that you have read and understand this Refund Policy.